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In order to achieve customer satisfaction it is imperative to achieve customer specifications with greater reliability and accuracy. This in turns demands improvement in process capability and reduction in variations which can offset the production or service processes.
The basic concept of studying variation and using statistical signals to improve performance can be applied to any area. Such areas can be on the shop floor or in the office. Some examples are machines (performance characteristics), book keeping (error rates), and gross sales, waste analysis (scrap rates), computer systems (performance characteristics) and materials management (transit times). Until the processes, which generate the output become the focus of our efforts, the full power of these methods to improve quality, increase productivity and reduce cost cannot be realized.
At the end of the training, the participants will be able to:
The 1-day training will cover some of the statistical methods for Quality Improvement such as:
AQTS reserves the right to cancel or re-schedule the course and to change the course instructors. In the event of course cancellation, AQTS will not be responsible for airfare penalties or other travel related expenses that you may incur.
If you cannot find a substitute, we can transfer your course fees to the same course in next offering.
A Certificate will be issued to attendees who participate in the entire course.
A prior review and knowledge of SPC is beneficial for this course. To bridge any knowledge gaps, AQTS will provide pre-course material to help participants prepare for the course.